Philippine Airlines
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Makati City, ManilaThis is a request to be granted credit for my Pal return ticket of June 06, 2019
This is a request to be granted credit for my Pal return ticket of June 06, 2019
Passenger: Johnson Daniel David Mr (ADT) - 510-365-****
Booking ref: SYBX2T
Ticket number: 079 240****768
I am a premier elite member with the regularity of flying four return trips from San Francisco to Manila along with my other local flights and my other international flights.
The pandemic has not made it feasible to fly Philippine Airlines for the past two years. This is partially because of Quarantine policies in the Philippines that require two weeks quarantine and also because of PAL policy which has suspended flights for long periods of time.
I was told I needed to renew my ticket before it expired when talking to an agent on the phone.
I have never received any notification to do this either written or by email and I can find no indication of this on your website. I like flinging PAL because of the direct flight and having premier elite status.
For these reasons, I have remained a loyal customer, although several times in the past your customer service has fallen far short of what I received from other airlines.
I, therefore, request in the interest of continuing my relationship with Pal that you renew my ticket credit or reimburse me. The cancelation of the ticket was due to forces beyond my control.
Thank you.
Daniel Johnson
510-365-****
Email: mabuhaymiles@***.com
Preferred solution: Deliver product or service ordered
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Verified BuyerUpdate my refunds
Preferred solution: Full refund
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Verified ReviewerFor Immediate Action very urgent matter
Hi Great Day!
I would like to ask for an assistant regarding my concern, and I would like to inform you that I will not actually requesting for a refund what I'd like you to help me about my booking that supposed to be on Oct 14, 2021 which I made today Oct. 12, 2021 at 3:09pm via online and I pay thru my Gcash and the payment was actually successfully made or processed my concern here is I did not yet received my itenerary receipt or flight confirmation or ticket number right after I pay the amount of 1,594 economy seats via Gcash then the Gcash whick I call right away their hotline they confirm that my booking was already paid.
And that's my problem now because PAL didn't send me any email that confirm my ticket purchase below is the info. Of my transaction and pls. See attached files was the supporting documents.
Thank you and I'm looking forward to resolve this issue as soon as possible as early as tommorow morning Oct. 13,2021 because I must have to take my flight on Oct 14,2021 at 9am to 11am it is a emergency and urgent matter very important for me hope you understand and I will expect your quick response.
Best Regards
Adelmer Gulayan Pacturan
GCash Support (GCash Help Center)
Oct 12, 2021, 5:08 PM GMT+8
Hi Adelmer,
Thank you for contacting to GCash.
Please be informed that your payment was processed and posted on your biller's end.
Transaction details as follow:
Trace NumberReference Number: 6AA21C49D475
Amount: 1,594
Date & Time of Transaction: Oct. 12,2021 at 3:09pm
Biller: Philippine Airline (PAL)
Account number :101221****202401
Reference number: 12641****
Preferred solution: I want to get my ticket number or itenerary
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThere is no response
User's recommendation: This is not a good airline company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need my refund
- No response
- No response
Preferred solution: Full refund
User's recommendation: Not a good airline company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Idid not rrecieved confirmationl or the confirmation is invalid
Company fixed the issue and I have been provided with settlement agreement.
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cagayan De Oro, Northern MindanaoWhy my return flight was cancelled
- Direct flight to manila
- Worst customer service
Preferred solution: my flight must be back
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Davao City, DavaoTo find my E ticket
Charged a ticket but failed to reserve seats
Preferred solution: Full refund
User's recommendation: Do not fly again with PAL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Loveland, ColoradoPAL is the no# corrupt airline in the world
User's recommendation: never fly PAL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFollow up
Preferred solution: Reschedule flight date, atleast before september 14
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Carmona, CalabarzonVaccination Card Requirement
Preferred solution: Just additional information
No response from loss of flight relating to an Immigration issue
User's recommendation: Book other airline. Thai air is more loyal
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerREQUESTING FOR AIRLINE CERTIFICATION
Preferred solution: Airline Certificate
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Davao City, DavaoI didnt receive an email
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