Our Dec.24, 2016 flight PR508, wherein our one luggage with Tag# PR863503 was reported delayed/missing on that time. We dont even hear anything from your office about this, all the contact # indicated in the report form was uncontactable (851-3011 / 832-2939).
We just PM ur facebook page but all we received was non-sense same answers. How can be like that, where we, as your passengers, we pay right but we dont received the proper service that we deserved. From the next day Dec.25 onwards we keep on reaching your office and contact # but, it's useless. Until Dec.
31 to be exact at 3:30am, we got our luggage delivered to our house, but it's already after 7 DAYS. We even pay the excess baggage fee but we only get trouble/stress in return being delayed/missing our luggage. We got some events and gatherings that we need to attend to that we were not able to fulfill because of our missing luggage. Some of our gifts also was inside and we have some fresh goods over there that was damaged and spoilt due to the 7days delayed.
We want to hear your side now, and we want to appeal for the damaged that you've all caused us. Until now, we dont hear anything from you. Now, we feel unsafe travelling w/ you knowing that our baggage will be missing/delayed anytime. We as OFW work hard for our family, so all the things whatever inside our luggage is valuable to us.
This incident is so unaccepatble. We choose your airlines because we trusted you, but you disappoint us.
Product or Service Mentioned: Philippine Airlines Baggage Policy.
Reason of review: DELAYED BAGGAGE.
Preferred solution: Let the company propose a solution.