I had a 12 hour flight from London to Manila.Seated next to me was a morbidly obese man who overflowed over the arm rest into my seat.
I ended up squished against his body and having to sit on my side with my legs under my arm rest (I had the window seat) - for 12 hours. I have claustrophobia and spent the whole flight fighting waves of anxiety. There was no inflight entertainment and when I asked the steward if I could move he said it wasn't possible.
On complaining to Philippines Airlines they towed the normal corporate rhetoric saying:
" I closely reviewed the circumstances of your letter with a view of addressing your concern.In this regard, please allow me to explain that seats are assigned on a first-come, first-served basis and the passenger to be seated beside you is beyond the airline’s control"
Reviewer is in unhappy mood. Rosiecustomer stated that there is a room for improvement of no solution given on board and poor service. Please immediately contact the author of this review to discuss poor customer service of philippine airlines flight 721 and associated monetary loss in the amount of $500. Philippine Airlines needs to issue a partial refund according to poster's claims.
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