Philippine Airlines - I only sat on 75% of my seat - Philippines Airlines don't want to know

3 of 61 Philippine Airlines reviews

I had a 12 hour flight from London to Manila.Seated next to me was a morbidly obese man who overflowed over the arm rest into my seat.

I ended up squished against his body and having to sit on my side with my legs under my arm rest (I had the window seat) - for 12 hours. I have claustrophobia and spent the whole flight fighting waves of anxiety. There was no inflight entertainment and when I asked the steward if I could move he said it wasn't possible.

On complaining to Philippines Airlines they towed the normal corporate rhetoric saying:

" I closely reviewed the circumstances of your letter with a view of addressing your concern.In this regard, please allow me to explain that seats are assigned on a first-come, first-served basis and the passenger to be seated beside you is beyond the airline’s control"

This review is a subjective opinion of a user.
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  • What I liked
      No items
  • What I disliked
    • No solution given on board
    • Poor service
    • Bad policy for customer discomfort
    • No inflight entertainment
    • Ignore requests for help

Reason of review:
Poor customer service
Preferred solution:
Price reduction
Monetary loss:
$500
Product or service
Philippine Airlines Flight
Review category
Transport
review #917651 by

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Anonymous

Sep 19 #1215147 Coon Rapids, Minnesota, United States

As someone who is obese myself, I would agree with the previous comment. When I fly, I purchase two seats. There is no reason for myself or the person sitting near me to be uncomfortable. Since I am the person who is obese, it is my responsibility to get that extra ticket. I would definitely fight it.

4 0 Reply
Anonymous

Sep 13 #1212299

What IS under their control is charging obese passengers, who cannot fit into one seat, for two seats. THAT is under their control. I would fight this. I would not let it go. They are so much in the wrong.

5 0 Reply
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