Philippine Airlines
Reviews and Complaints
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Verified ReviewerTV allowed
Zero assistance
- Flying to different places in philippines
- Price
- Customer service hang up when cannot answer any polite questions
- Bad customer service & baggage system are too bad
Preferred solution: To be changes all customer service agents
User's recommendation: Don't use this carrier. Use Korean better, or whatever
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelled flight
Hey.
On April 26, I had a flight from Siargao to Puerto Princesa, with a stopover for a connection in Cebu.
After arriving in Cebu and half an hour before boarding the plane, they announced that the flight had been cancelled.
When I went to the counter to understand what should I do, I was offered to wait until 6pm (it was 10am) for the next flight to Puerto Princesa.
I explained that I had already booked a shuttle to Port Barton and a hotel for that night which was already paid, and if I got on a flight at 6pm I would lose all the money.
I was offered instead to take a flight that leaves at this moment to Manila (the plane is already filling up now) and immediately afterwards from Manila to Puerto Princesa without waiting at all.
I was assured that my bag would go directly to the final destination and that I would arrive in time to board a van to Port Barton. After running to catch the flight leaving for Manila, I boarded the flight and upon arrival in Manila I rushed to the counter to get the ticket for the next flight.
When I got to the counter I was informed that the flight was closed and that there was no room on it at all.
I was told that the counter didn't mention in the email that my final destination is Puerto Princesa and now if I want to get there, I have to wait until 6pm for the next flight.
They just brought me to Manila with the promise that it would shorten my time, but in the end it made the journey longer.
After long hours I arrived in Puerto Princesa at 9pm, when there is no public transportation anymore.
I had to take a special taxi to the hotel I booked in Port Barton which cost me 4,000 pesos.
I demand compensation for this whole story, it doesn't make sense that a 6-hour flight including the waiting time in the connection, turned into a 20-hour journey with an unplanned financial expenditure of a special taxi. The service during this whole time was terrible.
Preferred solution: An option to buy new flight tickets with discountz
Customer inquiries
Preferred solution: Apology
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Verified ReviewerThis my sister baggaged detailed
Preferred solution: My sister baggage lost in the terminal 2 Naia
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mannheim, Baden-WurttembergFlight time change Booking Code 2QTC4S
Your service is to bad
User's recommendation: Nó way
They just hang up on me when i call them
User's recommendation: I will nọt recommend their aircraft
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCourteous and responsive CS representative
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTicket refund
Preferred solution: Full refund
Damage luggage
Luggage lost
User's recommendation: Not to fly with the airline
Hi sir i need to know about tax
Preferred solution: Want pay taxbor no
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Verified Reviewer | Melbourne, VictoriaI'm still waiting for my refund. It's been 1yr and more to long to w8.im running out of my patience next I will complain to costumers consumers..
Preferred solution: Full refund
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Verified Reviewer | Abu Dhabi, Abu DhabiExtremely disspapointed
I have a flight today November 28 @19:55 in Philippine Airline flight 659 unfortunately I missed my flight
The worse Airline I ever experience is Philippine Airlines
* you must follow exactly their policy must be 23kgs each bag 2pcs, if the other bag is more than 23 & other bag is less you have to pay AED 650(php 10,400) i didnt see the logic...
*the counter running is only 3 counter the ques is long...
*not flexible enough (eventhough you are not over weight your luggge if you didnt follow the rule of 23each bag you will pay AED 650
*un professional & unhelpful you dont feel you are the customer at all...
*not offer alternative solutions
*Not flexible, dont care with the customers
#Emirates airline #Etihad is the best
User's recommendation: I dont recoommend you save a little for the price but it will cost you a lot of stress
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